Friday, April 07, 2006

Complaint submitted to Metro tonight:

Returning home late on my commute today, I saw someone running toward a stop, across the field just north of 51st street in Redmond. I stood, walked to the front of the bus and politely pointed the runner out to the driver - with plenty of time to stop. He declined to stop at the stop the runner was going for (that closest to SR-520 in the eastbound direction on 51st), and continued driving, even watching the person approaching the stop wave frantically for his attention. He was also extremely rude in his response, although I don't remember his wording here.

At this point, I checked my cell phone for the time, and noted that it was 7:22. Had the driver not been early, this person would have caught the bus. The driver went on to the next stop (after turning onto 148th), out of sight of the runner (and assuredly out of running distance given the half-mile sprint the man had already completed), and stopped for a few minutes to get back on time - 7:25.

Upon reaching my destination in Seattle, I asked the operator (again politely) for his operator number before exiting. Rather than provide me with this information, he told me to (and I quote) "get off the damn bus". Now, I commonly call in commendations for my regular operators, and it takes quite a bit for me to file a complaint, but this was completely out of line. I have never, in 19 years of using this system, had an operator swear at me, and I hope Metro sees fit to either strongly reprimand this operator or remove him from the route. I'm glad that isn't my usual run.


At 9:20 PM, Anonymous Roger Pence said...

By all means, file a complaint. I did that a few years ago for a driver who deliberately and knowingly ran a red light. I didn't bother getting his driver number; I just reported the coach number, route number, time of day, and direction of travel. I found out later, from one of my spies in the system, that he was written up and the infraction is in his file.

At 11:30 PM, Blogger EvergreenRailfan said...

I still wished to know who was driving a Route 2 Trolleycoach about 5:00AM on the morning of Friday, January 7th 2005, because he went by not noticing the guy getting mugged on the sidewalk(me). Unfortunately, if one looks at the Gillig Trolleycoach, the driver does not have much of a view of things to the side of the bus.

Back to the issue at hand, I remember a long time ago riding a 44 to catch a 358 after getting done at SCCC to go pay a Cable Bill(at the time I paid them in person). The bus took forever to get their because at several key stops, the driver was ahead of schedule, and waited a few minutes to catch up. I can understand why the driver wanted to stay on schedule. To avoid similar complaints to the situation Ben mentioned tonight.


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